Genesys Cloud Services is a company developing omnichannel customer experience and contact center solutions. It offers Genesys Cloud CX, a SaaS contact center platform that delivers customer self-service, digital channels, voice services, inbound routing, outbound campaigns, workforce engagement, unified communications, reporting, analytics, and integration capabilities, Pointillist, a customer journey management software allowing users to transform data from customer interactions into journey data pipelines that support analysis, modeling, and orchestration, as well as Exceed.ai, an AI virtual assistant, which enables to automate conversations, schedule meetings, and grow revenue. The company caters to the banking, government, retail, healthcare, and insurance industries.
